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退款政策

生效日期：2026 年 11 月 2 日

简要说明：余额充值和会员购买完成后不支持退款。但如果出现重复扣款、已付款未到账、扣款金额错误等情况，我们会全额退回多扣或未到账的款项。

1. 适用范围

本政策适用于在 IAAI（网站、网页版和移动应用）进行的余额充值和会员购买，服务由 IAAI NEXUS PTE. LTD. 提供。

2. 不予退款的情况

  • 余额充值：充值成功并到账后，余额不支持退款、提现或兑换为现金，包括未使用的余额。
  • 会员：会员从余额支付，购买后立即生效，不支持退款，也不按剩余天数折算。
  • 使用费用：已按实际用量扣除的模型使用费和图片生成费用不予退还。
  • 注销账号：注销后剩余余额、未到期会员和未入账的分享收益作废，不予退还。

充值前，页面会显示人民币金额、兑换比例和预计到账的 USD 金额，请确认后再付款。

3. 可以退款的情况

以下情况我们会退还相应款项：

  1. 重复扣款：同一笔订单被扣款两次或以上，退还多扣的部分；
  2. 已付款未到账：付款成功但余额在 24 小时后仍未到账，且无法补发到账的，退还该笔款项（或按你的选择补发到账）；
  3. 金额错误：实际扣款金额与下单金额不一致的，退还差额；
  4. 未经授权的交易：你的支付账户被他人盗用在 IAAI 付款，经核实后退款；
  5. 适用法律要求退款的其他情况。

4. 如何申请

  1. 发送邮件至 apiiaaione@icloud.com，邮件标题写“退款申请”；
  2. 提供注册邮箱、订单号（在“我的 → 余额充值 → 充值记录”中查看）、付款时间、金额和付款截图；
  3. 请在付款后 30 天内提出申请。

我们会在 3 个工作日内回复，核实后原路退回到你的付款账户。到账时间取决于支付机构，一般为 5–15 个工作日。

5. 拒付与争议

如果对扣款有疑问，请先联系我们，我们会尽快处理。直接向银行或支付机构发起拒付期间，相关账户和余额可能被暂时冻结，直至争议解决。

6. 联系我们

IAAI NEXUS PTE. LTD.，3 Gambas Crescent, #04-01, Nordcom One, Singapore 757088。邮箱：apiiaaione@icloud.com。

Refund Policy

Effective date: 2 November 2026

In short: balance top-ups and memberships are non-refundable once completed. If you are charged twice, charged without the balance arriving, or charged the wrong amount, we refund the extra or uncredited amount in full.

1. Scope

This policy covers balance top-ups and membership purchases made in IAAI (website, web app and mobile apps), a service provided by IAAI NEXUS PTE. LTD.

2. Non-refundable

  • Top-ups: once a top-up succeeds and is credited, the balance cannot be refunded, withdrawn or exchanged for cash, including any unused balance.
  • Memberships: paid from your balance and active immediately; they are not refundable or pro-rated.
  • Usage: model usage and image generation charges already made for actual usage are not refunded.
  • Account deletion: any remaining balance, unexpired membership and unpaid creator rewards are forfeited and not refunded.

Before you pay, the top-up page shows the CNY amount, the exchange rate and the USD you will receive. Please check them before paying.

3. When we refund

We refund the relevant amount when:

  1. Duplicate charge: the same order is charged two or more times; we refund the extra charges;
  2. Paid but not credited: payment succeeded but the balance has not arrived after 24 hours and cannot be credited; we refund it (or credit it, if you prefer);
  3. Wrong amount: the amount charged differs from the order; we refund the difference;
  4. Unauthorised transaction: someone used your payment account on IAAI without permission; we refund after verification;
  5. any other case where applicable law requires a refund.

4. How to request

  1. Email apiiaaione@icloud.com with the subject “Refund request”;
  2. Include your account email, the order number (in “Me → Top up → Top-up history”), payment time, amount and a payment screenshot;
  3. Please request within 30 days of payment.

We reply within 3 business days and, once verified, refund to your original payment method. Arrival time depends on your payment provider, usually 5–15 business days.

5. Chargebacks and disputes

If you have a question about a charge, please contact us first and we will resolve it quickly. While a chargeback is open with your bank or payment provider, the related account and balance may be temporarily frozen until it is resolved.

6. Contact

IAAI NEXUS PTE. LTD., 3 Gambas Crescent, #04-01, Nordcom One, Singapore 757088. Email: apiiaaione@icloud.com.